CANCELLATION INFORMATION
Actsafe’s cancellation information varies for each course and workshop. Please see below for further details on the cancellation information for each one.
NOTE: Actsafe may cancel a course in the event of insufficient enrollment or an unexpected instructor emergency. If a course is canceled due to low enrollment, participants will have the option to either reschedule for an alternative course date without any additional cost or receive a full refund.
Cancellation Information by Course and Workshop
If you plan to cancel a course or workshop, cancellation notices must be received within Actsafe’s office hours (9AM-5PM). After 5PM the notice will be received the following business day. To cancel, email info@actsafe.ca or call 604-733-4682.
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- If you are unable to attend any Leavitt Machinery courses, you must give Actsafe a minimum of 5 business days’ notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.
Leavitt Machinery courses include:
CANCELLATION AND REFUND TERMS
- Within 5 business days or more of the course date
- 100% refund or credit
- Within 2-4 business days of the course date
- No refund, 50% of the course cost to rebook
- Experienced $78.75 (incl. tax)
- Inexperienced $131.25 (incl. tax)
- Fall Protection $52.50 (incl. tax)
- No refund, 50% of the course cost to rebook
- Within 24 hours of the course date
- No refund, 100% course fee to rebook
- No-show
- No, refund, 100% course fee to rebook
- Improper clothing or incomplete online theory
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- No refund, 100% course fee to rebook
* Credits must be used within a year of the original registration date.
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If you are unable to attend any Felcan workshops, you must give Actsafe a minimum of 3 business days notice (prior to the course date) to qualify for rebooking without penalty.
Felcan courses include:
CANCELLATION AND REFUND TERMS
- 3 or more business days from the workshop date
- 100% refund, credit*, or rebook without penalty
- Within 1-2 business days of the workshop date
- 50% of workshop fee to rebook
- No-show
- No refund, 100% workshop fee to rebook
* Credits must be used within a year of the original registration date.
* If the date of the Felcan workshop you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 3 business days prior to the scheduled workshop date. - 3 or more business days from the workshop date
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If you are unable to attend any Screen BC courses, you must give Actsafe a minimum of 3 business days notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.
ScreenBC courses include:
CANCELLATION AND REFUND TERMS
- 3 or more business days from the course date
- 100% refund, credit*, or rebook without penalty
- Within 1-2 business days of the course date
- $75 fee to rebook
- No-show
- No refund, and 100% of the course fee to rebook
* Credits must be used within a year of the original registration date.
* If the course date of the MPPIA course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 3 business days prior to the scheduled course date. - 3 or more business days from the course date
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If you are unable to attend any free Actsafe courses, you must give Actsafe a minimum of 3 business days’ notice (prior to the course date) to qualify for rebooking without penalty.
Free Actsafe courses include:
- Hazard Identification
- Performing Arts Safety Awareness
- Joint Health & Safety Committee Fundamentals
- Performing Arts Safety for Supervisors
- Motion Picture Safety for Supervisors
- Motion Picture Propane Heater Safety
- Incident Investigations
- Reel Green Climate and Sustainable Production
- Workplace Inspections
CANCELLATION AND REFUND TERMS
- 3 or more business days from the course date
- 100% refund, credit*, or rebook without penalty
- Within 1-2 business days of the course date
- $45 fee to rebook
- No-show
- no refund, but may rebook at a $45 fee
* Credits must be used within a year of the original registration date.
* If the course date of the free Actsafe course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 3 business days prior to the scheduled course date. -
If you are unable to attend any paid Actsafe courses, you must give Actsafe a minimum of 3 business days’ notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.
Paid Actsafe courses include:
CANCELLATION AND REFUND TERMS
- 3 or more business days from the course date
- 100% refund, credit*, or rebook without penalty
- Within 1-2 business days of the course date
- no refund, and 100% of the course fee to rebook
- No-show
- no refund, and 100% of the course fee to rebook
* Credits must be used within a year of the original registration date.
* If the course date of the paid Actsafe course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 3 business days prior to the scheduled course date. - 3 or more business days from the course date